Protecting Your Personal Data

To allow you to use the fyi777 platform fully, we may collect the following categories of personal information:

• Identity information: full name, date of birth, identity card number (MyKad) or passport, and a photo ID (for account verification purposes).
• Contact information: email address, mobile phone number, and current residential address.
• Account information: username, password (stored in hashed form), login history and account activity.
• Financial information: details of deposit and withdrawal transactions, including payment methods used such as Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrencies such as USDT, BTC and ETH.
• Technical information: IP address, web browser type, operating system, session data, and details of the device you use to access fyi777.
• Behavioural information: game records, bets placed, game preferences and your interaction history with the platform.

The personal information we collect is used for the following legitimate purposes:

• Creating and managing your fyi777 member account.
• Verifying your identity to meet KYC (Know Your Customer) requirements mandated by the international licensing regulator.
• Processing deposits and withdrawals through your chosen payment method.
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English.
• Sending account-related notifications, promotions or relevant service updates (subject to your preferences).
• Detecting and preventing fraud, money laundering, and activities that breach fyi777's terms and conditions.
• Complying with applicable legal obligations and international licensing regulations.
• Improving the user experience through aggregated, anonymised analysis of usage behaviour.

fyi777 does not sell or rent your personal information to third parties. However, we may share your data in the following limited circumstances:

• Payment service providers: information required to process your financial transactions through legitimate e-wallet operators, banks and crypto platforms.
• Technical partners: gaming platform or technical infrastructure providers that help us run our operations, subject to binding confidentiality agreements.
• Competent authorities: when required by law or direction from a regulatory body, we may need to disclose certain information to the relevant authorities.
• Business requirements: in the event of a merger, acquisition or asset sale, member information may be transferred provided that an equivalent or stronger privacy policy is maintained.

In all of the above cases, we ensure that any data disclosure is carried out carefully and only to the extent necessary for the stated purpose.

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure. These measures include:

• SSL/TLS encryption for all data transmissions between your browser and the fyi777 servers.
• Passwords stored in hashed form using a strong algorithm — we do not store your password in plain text.
• Tiered access controls ensuring that only authorised staff can access sensitive member information.
• Regular security audits by internal and external technical teams.
• 24/7 system monitoring to detect any suspicious activity.

fyi777 uses cookies and similar tracking technologies to improve platform functionality and the user experience. The cookies we use include:

• Session cookies: used to maintain your login session while using the platform so you do not need to log in again on every page.
• Preference cookies: store your settings and preferences such as interface language and display options.
• Analytics cookies: help us understand aggregate platform usage patterns for service improvement purposes. This data is analysed without identifying individuals.
• Security cookies: used to detect suspicious access attempts and protect your account.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the fyi777 platform.

As a fyi777 member, you have the following rights regarding your personal information:

• Right of access: you may request a copy of the personal information we hold about you.
• Right of correction: you may request that we correct any information that is inaccurate or incomplete.
• Right of deletion: in certain circumstances, you may request the deletion of your personal information, subject to data retention obligations imposed by law.
• Right to restrict processing: you may request that we limit the processing of your data in specified situations.
• Right to object: you may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: you may request that we transfer your data in a machine-readable format to you or a party you specify.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. Requests will be processed within a reasonable time.

fyi777 retains your personal information for as long as your account is active or for as long as necessary to provide services to you. After an account is closed, certain information may be kept for a period determined by law and licensing requirements, particularly financial transaction records and identity verification documents.

Once the required retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

fyi777 services are limited to individuals aged 21 years and above only. We do not intentionally collect or process personal information of individuals below that age. If we find that information of someone under 21 years of age has been collected, we will take the appropriate steps to delete that information promptly.

All fyi777 accounts are subject to an age verification process as part of our KYC procedures. This is part of our commitment to responsible gambling.

fyi777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or the technology we use. When significant changes occur, we will notify members through a clear notice on the website or via email to the address you registered with.

Your continued use of the fyi777 platform after those changes take effect indicates your acceptance of the updated Policy. We encourage you to review this page periodically to ensure you are always aware of how we handle your personal information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the fyi777 privacy team through the following channels:

• Live chat: 24/7 customer support available directly on the fyi777 platform — click the chat icon at the bottom corner of your screen.
• Support email: [email protected]
• Language: we accept enquiries in Malay and English.

We aim to respond to all privacy-related enquiries within a reasonable timeframe. Our support operates 24 hours a day, 7 days a week.